Returns and Refunds

Returns Policy

At Decor Ombré, we want you to be completely satisfied with your purchase. We understand that sometimes returns and exchanges are necessary. Please review our returns policy carefully before making a purchase.

Cancellations:

  • You can cancel your order within 5 hours after confirming the order. We do not offer order cancellations once an order has been processed or shipped. Please double-check your order before confirming it.

Returns:

  • We initiate refunds only in the case of a defect in the product or if you receive the wrong product. We must be informed of the issue within 24 hours of you receiving the product. 
  • PLEASE NOTE THAT AN UNBOXING VIDEO IS A MUST TO CLAIM DAMAGED/ MISSING OR WRONG PRODUCTS.
  • WE WILL NOT BE ABLE TO HELP YOU IN ANY FORM OF REFUND WITHOUT AN UNBOXING VIDEO. 
  • Items eligible for return must be in their original condition, including all original packaging and tags.
  • Returns will be processed as soon as we receive and inspect the returned item. If the product is found to be defective or incorrect, we will provide a refund or exchange, as per your preference.

Exchanges:

  • Exchanges are only available in the event of a defect in the product or if you receive the wrong product. Please inform us within 24 hours of receiving the product.
  • To initiate an exchange, please write a email to decorombre@gmail.com within the specified time frame. Our team will guide you through the exchange process.
  • Items eligible for exchange must be in their original condition, including all original packaging and tags.
  • If we determine that an exchange is warranted due to a defect or incorrect product, we will send you a replacement item at no additional cost.

Artisan-Made Products:

  • Many of our products are handcrafted by artisans, which may result in variations, irregularities, or minor imperfections. Please note that these characteristics are part of the charm and uniqueness of artisan-made items and should not be considered defects.
  • We take great care to accurately represent our products through detailed descriptions and images. If you have any questions or concerns about a specific product, please write to decorombre@gmail.com for assistance before making a purchase.

Refunds:

  • If we determine that a refund is necessary due to a defect or incorrect product and an exchange is not possible, we will issue a refund to the original payment method.

By making a purchase from Decor Ombré , you agree to abide by the terms and conditions of this returns policy. We are committed to resolving any issues promptly and ensuring your satisfaction with our products.

If you have any questions or require further assistance, please do not hesitate to contact us.